Refund Policy

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Refund & Replacement Policy

At Love Remains Studio, every memorial is handcrafted and personalized specifically for your family. Because each piece is custom-made, we are unable to accept returns or offer refunds once production has begun.

Please review the following policy carefully before placing your order.

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1. Custom-Made Products

All Love Remains Studio products are personalized and created to your specifications.

Because these items cannot be resold or repurposed, all sales are considered final.

Refunds, returns, or exchanges are not available for personalized products except as described in this policy.

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2. Design Approval

Before production begins, you will receive a digital proof whenever applicable.

It is your responsibility to carefully review and approve all details, including:

• Names

• Dates

• Spelling

• Wording

• Quotes

• Layout

• Photograph selection

• Overall design

Production begins only after your approval has been received.

Once the design has been approved, Love Remains Studio is not responsible for any errors contained in the approved proof.

Requests for corrections after production has started may require a new order and additional charges.

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3. Refund Eligibility

Refunds are provided only in the following situations:

• The product contains a manufacturing defect.

• The product was damaged during shipping (subject to verification).

• The finished product does not match the approved design due to an error made by Love Remains Studio.

If any of these situations occur, we will determine, at our sole discretion, whether to:

• Repair the product;

• Replace the product; or

• Issue a full or partial refund.

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4. Non-Refundable Situations

Refunds or replacements will not be issued for:

• Spelling errors approved by the customer.

• Incorrect names or dates provided by the customer.

• Low-quality photographs supplied by the customer.

• Color variations between digital screens and physical materials.

• Natural variations in granite, acrylic, ceramic, or other handcrafted materials.

• Cemetery restrictions or refusal to allow installation.

• Delays caused by shipping carriers or weather.

• Customer change of mind after production has begun.

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5. Damaged Orders

If your order arrives damaged, please contact us within five (5) calendar days of delivery.

Please include:

• Your order number

• Photographs of the damaged product

• Photographs of the shipping box and packaging

• A brief description of the damage

Failure to report shipping damage within this period may affect our ability to process your claim.

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6. Replacement Process

If a replacement is approved, Love Remains Studio will remake the memorial at no additional cost to the customer.

Replacement products will be produced as quickly as reasonably possible.

Production times may vary depending on material availability and production schedules.

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7. Digital Memorial Pages

Digital Memorial Pages are personalized services created specifically for each family.

Because access begins upon creation, subscription fees and hosting fees are non-refundable, except where required by applicable law.

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8. Contact Us

If you believe your order qualifies under this policy, please contact us.

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Our Commitment

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Every memorial we create represents someone deeply loved.

If we make a mistake, we will make it right. If a product does not meet our craftsmanship standards, we will work with you to resolve the issue promptly and with the care and respect your family deserves.

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© 2026 Love Remains Studio. All Rights Reserved.

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Love Remains Studio reserves the right to determine, in its sole discretion, whether a product qualifies for repair, replacement, or refund under this policy.

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