Love Remains Studio ("Love Remains Studio," "we," "our," or "us") values the trust you place in us during one of life's most meaningful moments.
This Privacy Policy explains how we collect, use, protect, and disclose personal information when you visit our website, purchase our products, or use our Digital Memorial Page services.
By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect
Depending on the services you request, we may collect the following information.

Personal Information
 

• Name

• Email address

• Telephone number

• Billing address

• Shipping address
   

Memorial Information
 

• Name of the deceased

• Birth date

• Date of passing

• Biography

• Obituary

• Family messages

• Quotes

• Religious verses

• Cemetery information (if provided)
   

Photographs and Videos
You may voluntarily submit:

• Portrait photographs

• Family photographs

• Videos

• Memorial artwork

• Audio recordings (if available)

This content is used solely to create memorial products and Digital Memorial Pages.
Payment Information
Payments are securely processed through third-party payment providers.
Love Remains Studio does not store complete credit card numbers or payment credentials on its servers.

Website Information
When you visit our website, we may automatically collect:

• IP address

• Browser type

• Device information

• Operating system

• Language preferences

• Time zone

• Pages visited

• Time spent on pages

• Referral website

This information helps us improve our website and customer experience.

2. How We Use Your Information
Your information may be used to:

• Process orders

• Create personalized memorials

• Build Digital Memorial Pages

• Communicate with you

• Respond to questions

• Improve our services

• Prevent fraud

• Comply with legal obligations

• Send order updates

We do not sell your personal information.

3. Memorial Content
Any photographs, biographies, videos, or written tributes submitted by customers remain the property of their respective owners.
By submitting this content, you grant Love Remains Studio permission to use it solely for:

• manufacturing memorial products

• creating Digital Memorial Pages

• providing customer support

• maintaining subscribed memorial pages

We never use memorial content for advertising without your express written permission.

4. Public and Private Memorial Pages
Customers may choose between two privacy options.
Public Memorial
If a QR code is installed on a memorial plaque, anyone who scans the QR code may access the memorial page.
Visitors may be able to view photographs, biographies, videos, and other information chosen by the family.
Private Memorial
If no QR code is placed on the memorial plaque, access is available only through a private link or QR code shared directly by the customer.
Love Remains Studio does not share private memorial links with third parties.

5. Information Sharing
We may share information only when necessary with trusted service providers, including:

• payment processors

• shipping carriers

• website hosting providers

• customer support providers

• legal authorities when required by law

We never sell customer information.

6. Cookies
Our website uses cookies and similar technologies to:

• remember preferences

• improve performance

• analyze website traffic

• enhance user experience

You may disable cookies through your browser settings.
Please note that some website features may not function correctly if cookies are disabled.

7. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect the information entrusted to us.
However, no method of electronic transmission or storage is completely secure.
Accordingly, we cannot guarantee absolute security.

8. Data Retention
We retain customer information only as long as reasonably necessary to:

• complete orders

• maintain Digital Memorial Pages

• comply with legal obligations

• resolve disputes

• enforce agreements

When information is no longer required, it may be securely deleted.

9. Children's Privacy
Love Remains Studio does not knowingly collect personal information directly from children under the age of thirteen (13).
Our website and services are intended for adults.

10. Your Privacy Rights
Depending on your state of residence, including residents of Texas and certain other U.S. states with applicable privacy laws, you may have the right to:

• Request access to your personal information.

• Request correction of inaccurate information.

• Request deletion of personal information, subject to legal and contractual obligations.

• Request a copy of the personal information you have provided.

• Opt out of certain uses of personal information where required by law.

To exercise any of these rights, please contact us using the information provided below.

11. Third-Party Services
Our website may contain links to third-party websites.
Love Remains Studio is not responsible for the privacy practices of external websites.
We encourage users to review the privacy policies of any third-party services they visit.

12. Changes to This Policy
We may update this Privacy Policy from time to time.
When significant changes are made, the revised version will be posted on our website with an updated effective date.

13. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us.
Love Remains Studio
Email:
Phone:
Website:
Mailing Address:

14. Our Commitment
At Love Remains Studio, every memorial represents someone's beloved parent, child, spouse, grandparent, sibling, or friend.
We understand that the photographs, stories, and memories you entrust to us are deeply personal. We are committed to treating that information with the same care, dignity, and respect that inspires every memorial we create.

© 2026 Love Remains Studio. All Rights Reserved.